[MaxLite] FW: UPS Air shipping

[Todd Kim]

Dear All,

Keith did a real good work: getting a refund for late delivery of UPS
Airship.  Please let me know such cases for proper refund process. 

Thanks,

Todd

 

 

 

  _____  

From: preferred.us at ups.com [mailto:preferred.us at ups.com] 
Sent: Wednesday, June 25, 2008 8:48 PM
To: tkim at maxlite.com
Cc: kangeli at ups.com
Subject: FW: Next Day Air [Request: 080625-014607]

 

 UPS Customer Support
<https://ups1.custhelp.com/rnt/rnw/img/enduser/ups_header.jpg> 

 


 Subject


FW: Next Day Air


 


 


 Response (Nancy Hill)

06/25/2008 08:47 PM


Dear Todd,

Thank you for your inquiry. Your e-mail was forwarded to us by Kelly Angeli
for assistance. I processed a Guaranteed Service Refund on your behalf. A
credit will be applied to your UPS account for the shipping charges. The
refund will be reflected on your next one to two billing cycles. I
appreciate your patience. I sincerely apologize for the late delivery of
your package. 

If we may assist you in the future, please don't hesitate to contact us.

Nancy Hill
UPS Preferred Customer Team
1-800-377-4877
Preferred.us at ups.com


________________________________
From: Todd Kim [mailto:tkim at maxlite.com]
Sent: Wednesday, June 25, 2008 11:17 AM
To: Angeli Kelly (mnj2kxa)
Cc: 'Keith Whitlock'
Subject: FW: Next Day Air
Importance: High 
Dear Kelly, 
Please investigate this issue. 
Thanks, 
Todd 
________________________________
From: Keith Whitlock [mailto:kwhitlock at maxlite.com]
Sent: Wednesday, June 25, 2008 10:16 AM
To: 'Ockwha'
Cc: 'Todd Kim'; 'Zenny HacZyk'; 'bpark'
Subject: Next Day Air
Importance: High 
Hello Ockhwa,
We shipped a package from our California warehouse via UPS Next Day Air
under tracking #1Z40WV721343839596. UPS lost the carton and delivered it a
day later. I suggest we do not pay them for this shipment. 
Keith


 

 

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