[MaxLite] Future Orders

Tue Jan 10 10:44:47 CST 2017

Team,

There is a CSR training happening on Thursday.  This information will be included.

Thank you!

Meridyth Mazer
Senior Training Manager

[cid:image001.jpg at 01D26B36.F16B9010]<http://www.maxlite.com/>  [cid:image002.jpg at 01D26B36.F16B9010]

12 York Ave. | West Caldwell, NJ 07006
mmazer at maxlite.com<mailto:mmazer at maxlite.com> | 973-244-7300, x345

From: maxlite [mailto:maxlite-bounces at lists.maxlite.com] On Behalf Of Nicole Anthony
Sent: Tuesday, January 10, 2017 11:31 AM
To: Jen Vincent; Joon Kim; maxlite at lists.maxlite.com
Subject: Re: [MaxLite] Future Orders

Jen I understand, at the same time I'm confused you shouldn't be entering orders you mean Lisa right?

Best Regards,

Nicole Anthony
Customer Care Manager

[cid:image003.jpg at 01D26B36.F16B9010]<http://www.maxlite.com/>  [cid:image004.jpg at 01D26B36.F16B9010]

12 York Ave. | West Caldwell, NJ 07006
nanthony at maxlite.com<mailto:nanthony at maxlite.com> | 973-244-7300 145
Direct Line 973-830-8881
[cid:image005.jpg at 01D26B36.F16B9010]

From: Jen Vincent
Sent: Tuesday, January 10, 2017 11:29 AM
To: Joon Kim <ksjoon at maxlite.com<mailto:ksjoon at maxlite.com>>; Nicole Anthony <nanthony at maxlite.com<mailto:nanthony at maxlite.com>>; maxlite at lists.maxlite.com<mailto:maxlite at lists.maxlite.com>
Subject: RE: [MaxLite] Future Orders

So when does it get allocated?  Does the system auto allocated? Or is it manually getting allocated?

When is the next customer service training?  I think it would be best to have some examples to review on this.

Thanks,
Jen

Jennifer Vincent
Inside Sales Manager - Consumer

[cid:image006.png at 01D26B36.F16B9010]<http://www.maxlite.com/>  [cid:image007.png at 01D26B36.F16B9010]

1148 North Ocean Circle | Anaheim, CA 92806
Email  jvincent at maxlite.com<mailto:jvincent at maxlite.com> |
Phone: (714) 678-5002,     x502
Fax:  (714) 678-5096

From: Joon Kim [mailto:ksjoon at maxlite.com]
Sent: Tuesday, January 10, 2017 8:26 AM
To: Jen Vincent <jvincent at maxlite.com<mailto:jvincent at maxlite.com>>; Nicole Anthony <nanthony at maxlite.com<mailto:nanthony at maxlite.com>>; maxlite at lists.maxlite.com<mailto:maxlite at lists.maxlite.com>
Subject: RE: [MaxLite] Future Orders

Future order will change to normal order at the point of allocation. Nearest to its requested ship date possible.

Best regards,

Joon Kim
IT Department
12 York Ave. | West Caldwell, NJ 07006
ksjoon at maxlite.com<mailto:ksjoon at maxlite.com> | 973-244-7300, x105

From: Jen Vincent [mailto:jvincent at maxlite.com]
Sent: Tuesday, January 10, 2017 11:18 AM
To: Nicole Anthony; Joon Kim; maxlite at lists.maxlite.com<mailto:maxlite at lists.maxlite.com>
Subject: RE: [MaxLite] Future Orders

So, when exactly will product get allocated to the order?
Does the system automatically change it from future to regular order when it hits the 30 day mark?

When is the next customer service training?  I think it would be best to have some examples to review on this.

Thanks,
Jen

Jennifer Vincent
Inside Sales Manager - Consumer

[cid:image006.png at 01D26B36.F16B9010]<http://www.maxlite.com/>  [cid:image007.png at 01D26B36.F16B9010]

1148 North Ocean Circle | Anaheim, CA 92806
Email  jvincent at maxlite.com<mailto:jvincent at maxlite.com> |
Phone: (714) 678-5002,     x502
Fax:  (714) 678-5096

From: maxlite [mailto:maxlite-bounces at lists.maxlite.com] On Behalf Of Nicole Anthony
Sent: Tuesday, January 10, 2017 5:23 AM
To: Joon Kim <ksjoon at maxlite.com<mailto:ksjoon at maxlite.com>>; maxlite at lists.maxlite.com<mailto:maxlite at lists.maxlite.com>
Subject: Re: [MaxLite] Future Orders

Customer care/sales when looking at backorders you need to make sure you have clicked future orders so you can view these as well and provide correct information. If you scroll to the write it will show a required ship date, from there you can provide accurate lead time.

Best Regards,

Nicole Anthony
Customer Care Manager

[cid:image003.jpg at 01D26B36.F16B9010]<http://www.maxlite.com/>  [cid:image004.jpg at 01D26B36.F16B9010]

12 York Ave. | West Caldwell, NJ 07006
nanthony at maxlite.com<mailto:nanthony at maxlite.com> | 973-244-7300 145
Direct Line 973-830-8881
[cid:image005.jpg at 01D26B36.F16B9010]

From: maxlite [mailto:maxlite-bounces at lists.maxlite.com] On Behalf Of Joon Kim
Sent: Monday, January 9, 2017 10:09 PM
To: maxlite at lists.maxlite.com<mailto:maxlite at lists.maxlite.com>
Subject: [MaxLite] Future Orders

Dear All,

Please note that "future order" feature is now officially in action.

In order to add future orders, just check "Future" checkbox and system will set your order line as new order type of "F(uture)". Please note that all future orders should have requested-ship-day from 31 to 180 days out. Order module will not accept orders which has requested-ship-date more than 180 days out than order day. That is to say, if you choose requested-ship-day between 31 to 180 days out, order module will ask you to process your order line as "Future" order.

Choosing "Future" order will neither allocate nor backorder your order item. Allocation of future orders will happen at the point of PO receiving.
"Query orders" modules have new option of "Future" orders, which will query all future orders.

For any issue, trouble, or inconvenience, please contact me directly. Thank you.

[cid:image008.png at 01D26B36.F16B9010]

Best regards,

Joon Kim
IT Department
12 York Ave. | West Caldwell, NJ 07006
ksjoon at maxlite.com<mailto:ksjoon at maxlite.com> | 973-244-7300, x105

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 1715 bytes
Desc: image001.jpg
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0005.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 1229 bytes
Desc: image002.jpg
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0006.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.jpg
Type: image/jpeg
Size: 2160 bytes
Desc: image003.jpg
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0007.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.jpg
Type: image/jpeg
Size: 1300 bytes
Desc: image004.jpg
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0008.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.jpg
Type: image/jpeg
Size: 12184 bytes
Desc: image005.jpg
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0009.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 10235 bytes
Desc: image006.png
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.png
Type: image/png
Size: 7069 bytes
Desc: image007.png
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image008.png
Type: image/png
Size: 64213 bytes
Desc: image008.png
URL: <http://lists.maxlite.com/mailman/private/maxlite/attachments/20170110/d1c2abca/attachment-0005.png>